Claire
Gunshanan

Knowledge Manager

Contact

Profile

Knowledge Manager at AHEAD, now in-house after years in technology consulting. I make knowledge sharing part of the process, not an afterthought, by building tools that make capture, sharing, and curation part of how work gets done.

Education

Rensselaer Polytechnic Institute

Troy, NY · May 2014

Bachelor of Science in Business Management, Minor in Information Technology & Web Sciences

Skills

  • Knowledge management
  • Project management
  • Change management
  • Stakeholder & client relationship management
  • Onboarding & mentoring
  • Agile / SAFe
  • Information security risk assessment
  • Security & compliance documentation

Certifications

Prosci

May 2026

Prosci Certified Change Practitioner

Scaled Agile, Inc.

May 2022

SAFe Product Owner / Product Manager (PO/PM)

Organizations

Project Management Institute, Northeastern Florida Chapter

March 2020 – Present

Work Experience

AHEAD · Remote

Engineering-led consulting and managed services across cloud, cybersecurity, data, AI, infrastructure, and operations.

Knowledge Manager

January 2026 – Present

  • Build tools that help the business manage day-to-day work and find the information they need to do their jobs, faster
  • Building a smarter, agentic intake process that gathers the right details up front, so teams spend less time chasing information
  • Capture lessons learned, solution patterns, and project knowledge from delivery teams as part of the engagement lifecycle
  • Build and maintain a reusable library of delivery assets and IP so teams can find and build on proven work
  • Define taxonomy, metadata standards, and content governance to keep knowledge accurate, current, and easy to find
  • Make knowledge AI-ready: structured, searchable, and trustworthy for enterprise AI tools; authored AHEAD's article "Knowledge as Infrastructure: The Missing Link in Enterprise AI"
  • Support onboarding and communities of practice that connect people with the knowledge and experts they need
  • Track adoption and usage to guide improvements to knowledge tools and processes

Senior Consultant

February 2023 – January 2026

Advisory Consultant

December 2020 – February 2023

Technical Architect – Security

December 2019 – December 2020

  • Managed projects end to end, from sales handoff through closure
  • Owned project budgets and resolved client escalations
  • Built and maintained strong client relationships across engagements
  • Led and coordinated large-scale projects in application development, information security, and data migration
  • Collaborated with cross-functional teams to keep multiple complex engagements consistent and aligned
  • Drove standardization and fostered camaraderie across AHEAD practices by drawing on input from peers and team members
  • Founded and served as Advisor for an internal AHEAD community, promoting collaboration and engagement around AHEAD's product and service offerings
  • Managed development of comprehensive collateral guiding technical resources through the project lifecycle, improving efficiency, standardization, and knowledge sharing
  • Frequently appointed "Onboarding Buddy" or Advisor for new hires, from experienced professionals to recent college graduates
  • Mentored and coached junior resources in consulting fundamentals: soft skills, time management, and impactful client interaction

Deloitte · New York, NY & Atlanta, GA

Senior Consultant

September 2017 – December 2019

Consultant

September 2014 – September 2017

  • Conducted over 20 information security risk assessments for state government clients
  • Participated in requirements validation and design sessions, presenting tailored solutions to client teams
  • Drove development and maintenance of critical security and compliance documentation
  • Developed and managed internal and external status reports across multiple projects and work streams, with clear communication, risk identification, and issue resolution
  • Consistently earned above-average performance reviews for high-quality results and productive client relationships

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